Refund Policy

At Garment Lab, we strive to ensure that our customers are completely satisfied with their custom printed clothing and workwear. However, we understand that there may be occasions where you may need to return or request a refund. Please review our refund policy below to understand your rights and options.

1. Custom Products and Refunds

Due to the personalized nature of our products, we do not accept refunds or exchanges for custom-made items unless they are faulty or damaged. This includes custom prints, embroidery, and any items made to your specifications.

2. Faulty or Damaged Items

If you receive a product that is faulty, damaged, or does not match the approved design, please contact us within 30 days of receiving your order. In your message, please include:

• Your order number

• Photos of the damaged or faulty item

• A description of the issue

Once we have received this information, we will review the issue and offer a solution, which may include:

• Replacing the item

• Issuing a partial or full refund (if applicable)

3. Incorrect Items

If we send you an incorrect item (e.g., wrong size, color, or design), please notify us within 30 days of receipt. We will arrange for a return and either issue a replacement or a full refund, depending on your preference and availability of the correct product.

4. Return Process

If your return request is approved, we will provide you with instructions on how to return the product. Please note that you are responsible for return shipping costs unless the item is faulty or incorrect.

Returned items must be unused, in their original condition, and in the original packaging. Once we receive the returned item and confirm the issue, we will process your refund.

5. Non-Refundable Items

Please note that the following items are non-refundable:

• Products that have been worn, washed, or altered after delivery

• Custom-made or personalized items (except in the case of faults or errors)

6. Processing Refunds

Refunds, when approved, will be processed to the original payment method used for the purchase. Please allow up to 10 working days for the refund to be processed, depending on your bank or payment provider.

7. Contact Us

If you have any questions about our refund policy or would like to request a refund or exchange, please contact our customer service team at:

Email: info@garment-lab.co.uk